Specialist in AV/VC Modern Workspace Collaboration Services

New Era Technology provides support services for every part of your collaboration solutions.

Concept to Completion

Our clients benefit from our holistic approach – from concept and design services through to installation, programming and customisation, to training, remote management and ongoing support of both our audiovisual and video conferencing solutions. Talk to us about how we can help your business, or to book a Site Audit to evaluate your existing space and equipment.

Managed Services

New Era Technology offers comprehensive managed services to our customers. Ongoing management and support ensures maximum availability of your workplace AV/VC solutions. We can simplify use and optimise your new or existing system’s capacity, including:

  • Proactive, centralised monitoring of equipment and/or client’s IP network.
  • Service Level Agreements to match your business demands.
  • Step-by-step phone and video assistance on demand.
  • Online video service to assist with ‘best practice’ and the use of peripheral equipment.
  • Monthly reporting.
  • Fault reporting to network providers.

See our list of managed services on our products page.

MeetNow Bureau Services

New Era Technology utilises our own internal conferencing infrastructure to create a stable, high-end environment for supporting video and audio conference call services. Our infrastructure enables remote monitoring of live calls, recording of video conferencing sessions and bridging services for both point-to-point and multi-point conferences. We can connect video participants and/or audio-only participants from any platform or videoconference-enabled device.

Technical Assistance

Our specialist New Zealand-based Service Operations Centre team offer a range of technical assistance for audiovisual, video calls, and online meetings. These including remote connections, monitoring and access, bridging, troubleshooting and diagnostics plus On-Site Assistance at your premises. We offer equipment maintenance, repairs, replacements and upgrades.

Training Services

Ensure your team make the most of their audiovisual, video or audio conferencing facilities with our tailored training services. Learn how to utilise your meeting facilities to achieve their greatest capabilities, increase usage and adoption, enhance team engagement and collaboration, and improve your organisation’s overall communication. Contact us now for a customised training programme either at your premises or delivered remotely via live video conferencing.